Policy

Return & Refund Policy

Clear digital product terms and customer support information

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Digital Product Access Support

All products on ForLaserCut are digital downloads. Once access has been delivered or files have been downloaded, the order is considered fulfilled. If you have any issue accessing, downloading, extracting, or opening your files, contact us at contact@forlasercut.com and our support team will help you resolve it step by step.

Return and Refund Policy – ForLaserCut

Last updated: 2026

Thank you for shopping at ForLaserCut.

Due to the nature of our products, please carefully review this policy before making a purchase.

📌 Digital Products Policy

All products sold on ForLaserCut are primarily digital downloads delivered instantly after purchase.

Once a digital product has been successfully delivered, accessed, or downloaded, the order is considered final and non-refundable.

✅ Refunds may be granted ONLY if:

  • The product was not delivered at all

  • The download link is not working and cannot be fixed by our support team

  • The files are corrupted or incomplete and cannot be replaced

  • A duplicate purchase was made by mistake

❌ Refunds will NOT be granted if:

  • The files have been successfully downloaded or accessed

  • The issue is related to software compatibility, settings, or lack of technical knowledge

  • The customer changed their mind after purchase

  • The customer expected a physical product instead of a digital file

  • The product was purchased during a promotion or discount

  • The customer no longer needs the files

⚠️ Important Notice

All products are provided “as-is” and require basic knowledge of laser cutting software and tools.

We provide support and guidance to help you use the files, but we do not guarantee compatibility with every machine, material, or setup.

🤝 Support Commitment

If you experience any issue, please contact us before requesting a refund.

Our team is committed to helping you successfully access and use your files.

📦 Physical Products (if applicable)

If a physical product is offered:

  • You may request a return within 14 days of delivery

  • The item must be unused and in original condition

  • Return shipping costs are the responsibility of the customer

Return address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

📩 Contact Us

If you have any questions about this policy, please contact us:

Email: contact@forlasercut.com

By purchasing from ForLaserCut, you agree to this Return and Refund Policy.

— ForLaserCut Team

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Need help with your files?

If you have trouble accessing, downloading, extracting, or opening your files, email us at contact@forlasercut.com with your order number. Our support team will help you step by step.